Privacy Policy - sagartech.shop

Effective Date: [November 11, 2020]

Sagar Tech (“we,” “us,” or “the Company”) is committed to protecting the privacy and security of the data entrusted to us by our clients and users of our software, websites, and services. This Privacy Policy details the types of data we collect, how it is processed, protected, and your rights concerning your personal information.

1. Scope and Application

This policy applies to all services offered by Sagar Tech, including but not limited to: software development, cloud hosting, IT consulting, mobile applications, and proprietary software products (“Services”).

2. Information Collection and Categories

We collect and process various categories of information, depending on your interaction with our Services:

Category of Data	Examples of Data Collected	Purpose of Collection
Identification & Contact Data	Name, job title, company name, address, email address, phone number.	Account setup, service contracts, billing, and communication.
Technical & Usage Data	IP addresses, device identifiers, browser type, operating system, usage patterns, application logs, diagnostic data.	Service delivery, optimization, performance monitoring, and security.
Financial & Billing Data	Payment card details (tokenized), bank account information, invoice history, tax information.	Processing payments for services rendered and managing subscriptions.
Client Data (Processed Data)	Any data that our clients store or process using our cloud or software services (e.g., customer databases, proprietary files).	Processed solely according to the client’s instructions and contractually defined purposes.
Support & Feedback Data	Content of support tickets, communication transcripts, survey responses.	Customer support, quality improvement, and training.

3. Methods of Data Collection

Data is collected through the following mechanisms:

Direct Interaction: When you sign up for a service, fill out a contact form, or communicate with our support team.
Automated Technologies: Through cookies, server logs, pixel tags, and tracking tools embedded in our websites and software to monitor performance and user experience.
Third Parties: From publicly available sources, professional contact databases, and integrated third-party services (e.g., authentication services).

4. Legal Basis for Processing

We process your data based on the following legal grounds:

Contractual Necessity: Processing is necessary for the performance of a service contract with you or to take steps requested by you before entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided your fundamental rights do not override those interests (e.g., fraud prevention, service security, and business analysis).
Consent: Where required by law, we will obtain your explicit consent for specific processing activities (e.g., certain marketing communications).
Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation (e.g., tax reporting).

5. Data Security, Integrity, and Confidentiality

Technical Measures: We employ industry-standard security measures, including end-to-end encryption (where applicable), firewalls, Intrusion Detection Systems (IDS), and access controls to safeguard data.
Organizational Measures: Access to PII and Client Data is restricted to employees and contractors on a strict need-to-know basis. All personnel are subject to rigorous confidentiality obligations.
Data Locality: We provide clients with options regarding the geographic location (data centre) where their data is stored, subject to service availability.
Incident Response: We maintain a formal incident response plan to address security breaches quickly and effectively, notifying affected parties as required by law.

6. Data Sharing and International Transfer

We may share your data with:

Sub-processors and Vendors: Cloud hosting providers, payment processors, and analytic services that assist us in providing the Services. These entities are contractually bound to maintain data security and confidentiality.
Client’s Instructions: Client Data is shared only with parties as directed by the client or as necessary to integrate with services requested by the client.
Legal Authorities: When mandated by a court order, subpoena, or applicable regulatory requirement.
Corporate Transactions: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

7. Your Rights Regarding Your Data

Depending on your location and jurisdiction, you may have the following rights:

Right to Access: To request confirmation of whether we process your data and obtain a copy of that data.
Right to Rectification: To correct inaccurate or incomplete data.
Right to Erasure (‘Right to be Forgotten’): To request deletion of your personal data, subject to legal retention obligations.
Right to Restrict Processing: To limit the way we use your data in certain circumstances.
Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: To object to processing based on legitimate interests or direct marketing.

8. 📢 Notification and Communication Consent

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@sagartech.shop.